Our no-returns policy, and how we handle a damaged or incorrect delivery.
Because every gemstone we sell is natural, lab-certified, and often one-of-a-kind, we do not accept returns or exchanges once an order is confirmed. This page explains exactly what is and isn't covered, and how we handle a genuinely damaged or incorrect delivery.
All sales are final once an order is confirmed. We're unable to accept returns or exchanges for change of mind, sizing preference, or similar reasons — please use the astrological consultation and product details available before you order, or message us on WhatsApp with any questions before purchasing.
The one exception: if your order arrives damaged, or doesn't match what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, including return shipping, at no cost to you.
Message us on WhatsApp at +91 99457 37687 or call the same number with your order details and photos. We'll confirm eligibility and share next steps, including a prepaid shipping label where applicable.
Where a refund is due under § 3.0, it's processed within 5–7 business days of us receiving and inspecting the returned item, to your original payment method. Bank/UPI processing times beyond that are outside our control.
If anything here is unclear, reach out before placing your order and we'll gladly explain how it applies to a specific gemstone — this policy is meant to be fair, not a technicality.